You’ve prepared. You know the material. You've rehearsed the key points in your head on the way to the meeting. You’ve got this. And then someone asks a question you weren't expecting. Suddenly the room goes quiet, all eyes are on you, and something shifts. You can feel it in the room, and inside yourself. Everything that was so clear a minute ago now goes blank. You open your mouth to speak, but all that comes out is “uhhh…”. You think: just say something. Then you begin to